Interesting fact/ data about customer experience

1. I founds these interesting datas in the following link:
   ( http://returnonbehavior.com/2010/10/50-facts-about-customer-experience-for-2011/ )
   Feel free to have a look at the full list. I personally have chosen the ones that drove my attention the most. ENJOY!
   
   
   *A dissatisfied customer will tell between 9-15 people about their experience. Around 13% of dissatisfied customers tell more than 20 people. – White House Office of Consumer Affairs
   *Happy customers who get their issue resolved tell about 4-6 people about their experience. – White House Office of Consumer Affairs
   *70% of buying experiences are based on how the customer feels they are being treated – McKinse
   *55% of customers would pay extra to guarantee a better service – Defaqto research
   *80% of customers prefer to speak with a representative at the weekends – Mobius Poll 2002
   
   *It takes 12 positive experiences to make up for one unresolved negative experience –“Understanding Customers” by Ruby Newell-Legner